Owner Portal FAQ'S

FAQs

Are international numbers supported for Owner Portal 2FA?

Yes. Owners can select their country code from the dropdown of available countries.

Can Owner's use Google Voice to receive two-factor authentication (2FA) codes?

Yes! This is a great option for any owners who do not have a way to receive text messages or phone calls but do not want to lose access to the Owner Portal. This is also a good option for owners whose country codes are not currently available in the dropdown of available countries.

I entered my email address and clicked Sign Up, but haven't received my activation email, what do I do?

Confirm you are using the correct email address and check your spam or junk mail folders. The email address you use to log in to your Owner Portal is the email address your property manager has on file for your record.

My reports are incorrect or not showing me the information I need, what do I do?

Please contact your property management company to discuss your reports.

I have multiple LLC's but only see reports for one company in my portal. What should I do?

Access to your Owner Portal is based upon your email address. As long as each record in your property manager's database has the same email address entered, information for all properties should be contained within one portal. Scroll down the page to see separate packets for each entity. If you still cannot find the correct packets, please contact your property manager.

Who do I contact with questions about my Owner Portal?

Please contact your property management company if you have any questions about the portal.

Why am I required to enable two-factor authentication?

Two-factor authentication is the industry standard for data protection and greatly improves the security of confidential information. This additional step helps us verify that the person signing in is authorized to do so.

Can I use an international phone number for two-factor authentication?

Yes. The country code needs to be included before the phone number. For example, +44 00000000000

I no longer have access to the phone I used for two-factor authentication

Please contact your property management company.